Terms & Conditions


These terms and conditions apply between you, the User of this Website and Hotel Essentials, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights.

In these terms and conditions, User/Users or Customer means anyone that accesses the Website or makes any purchases through the Website. We/Us or Our refers to the company Hotel Essentials.

Placing an order with us (be it prepaid or otherwise) does not constitute an obligation on us to fulfil it. We reserve the right to reject any order for any reason without explanation. Your order is acknowledged and accepted by us when we send confirmation of dispatch to you or when you collect from our premises.

When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

Delivery and Returns

  • Orders are usually dispatched within 24 hours of your purchase. Please provide a business address where possible.
  • For orders of 3 or more boxes we will ship via UPS and your product should be with you within 2 working days. You will receive a tracking number and email communications of when your product has been dispatched and is on its way to you.
  • For orders of 1 or 2 boxes we will ship via Royal Mail. Your product should be with you within 2-3 working days. You will receive a tracking number and email communications of when your product has been dispatched and is on its way to you.

Delivery periods and dates stated are given in good faith, but are not the subject of any warranty or condition, and time shall not be of the essence of the contract in these respects. No liability will attach to the Company if delivery periods or dates are not met for any reason whatsoever.

If you are missing any products, or any products contain damages, these must be reported to us immediately and confirmed in writing within 3 days.
If you change your mind about the purchase of any product, Hotel Essentials is happy to offer a full refund. It is, however, asked they are returned at the customer’s expense and that they are returned in saleable condition. Any damage to the product(s) may result in a reduction to any applicable refund.

The entire payment for the goods will be paid to Hotel Essentials, along with any applicable extra charges, before the order is accepted.
Payments are considered paid when Hotel Essentials has received the full amount.

Force majeure
Hotel Essentials will not be held liable for any delay or failure to perform any of its obligations if such an occurrence is as a result of force majeure. Force Majeure is defined as any unforeseeable event, or if an event could be foreseen it could not reasonably be allowed for.

Limitation of Liability
Hotel Essentials accepts no liability for any loss of profit that a customer may incur as a result of conducting business with Hotel Essentials. This includes, but is not limited to, the purchase and delivery of goods.

Intellectual property and acceptable use
All content on the Website, unless uploaded by Users, is the property of Hotel Essentials, our affiliates or other relevant third parties. In these terms and conditions, content means text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being sorted in a computer that appears on or forms part of this Website, including any such content uploaded by users. Nothing on this site shall be construe as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owners prior written permission.
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of Hotel Essentials.

Prohibited use
You may not use the Website for any of the following purposes:
a. In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
b. In any which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. Making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.

Applicable law
These terms and conditions and any disputes will be governed by, and construed with, English law. All parties exclusively accept the jurisdiction of the courts of England and Wales.

Contact Information
Please contact info@hotelessentials.co.uk with any queries that you may have.